Effective Date: 04/11/2024
Thank you for shopping with us at Equine Protective Devices LLC. Your satisfaction is our priority, and we aim to ensure every product meets our high-quality standards. If you are not completely satisfied with your purchase, we offer a refund policy outlined below.
1. Standard Return and Refund Policy
1.1 Eligibility for Return
Products are eligible for a return within 30 days from the date you received them. To qualify for a refund:
- Items must be in unused and original condition.
1.2 Return Process
To initiate a return, please contact us at info@blokitpolo.com with your order number and reason for return. Our team will provide you with further instructions on completing your return.
1.3 Refunds
- Once your return is received and inspected, we will notify you of the status of your refund.
- If approved, refunds will be issued to the original payment method within 7-10 business days.
2. Exchanges Due to Manufacturing Defects
2.1 Inspection for Defects
If you believe your product has a manufacturing defect, please contact us within the 30-day return period. After receiving the item, our team will conduct a thorough inspection to assess the issue.
2.2 Approval of Exchanges
- If at our discretion, our inspection confirms a manufacturing defect, we will replace it at no cost.
- We reserve the right to determine whether the issue qualifies as a manufacturing defect.
3. Non-Returnable Items
- Items not in original, unused condition, or returned outside of the 30-day window, may not qualify for a refund.
- Products that show signs of wear, misuse, or unauthorized modifications are also not eligible for return.
4. Additional Information
- Customers are responsible for return shipping costs unless the item is found to have a manufacturing defect.
- Please retain proof of return shipment until your refund is processed.
For any questions regarding our Refund Policy, please reach out to our team at info@blokitpolo.com.
Thank you for your understanding and cooperation.